FAQ

ACCESS TO VIEW PRODUCTS
Access to view our products unrestricted however we welcome reviews, comments and If you are interested in adding products or making suggestions to  or about our store, please email us via email @hmbusiness12@gmail.com.

SHOP WITH CONFIDENCE
We guarantee that all of our products are beautiful and well made. Please be prepared for variations in the product. All product dimensions listed are approximate.

PRICES AND DISCOUNTS
Our prices are in US dollars. 

PAYMENT METHODS
We accept Visa, MasterCard and American Express.  

SHIPPING + DELIVERY
We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.

Most orders ship within 2-3 business days providing we have the requested items in stock. If we don’t have items in stock,  You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly. Deliveries are made Monday to Friday.

 RETURNS
If you have a problem with your order please contact the store within 7 days of receipt. You must contact the store before any goods are returned. Goods returned without prior authorization will be refused. Merchandise that is pre-approved to be returned must be returned in original, undamaged condition and in its original packaging and at the cost of the sender, including both shipping charges and any brokerage or duty that is applicable. In circumstances where an item is approved for return after 7 days from receipt, a restocking fee may be charged. Orders paid for by credit card will be refunded as a credit onto the original credit card use for payment. If any of this is unclear please feel free to contact customer service prior to placing your order.

DAMAGED GOODS
If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please contact your sales rep should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.

PRIVACY AND SECURITY
We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.